All Eline Rosina jewelry uses the following waranty periods counting from the date of purchase:
- (Gold Plated) Sterling Silver
- Gold Vermeil
- 14k Solid Gold
- Bucket Hats & Tote Bags
Each case is assessed individually by us. Please contact us at firstname.lastname@example.org with the following information:
- Order number (can be found in your confirmation email) and full name
- Photo/video of the damaged/broken item where the problem is clearly visible
- A brief explanation of the problem
Damage to products from normal use is not covered by the guarantee policy. In case we determine there has been a production error we will replace the item at no fee. Please note the guarantee is voided in case a defect has arisen as a result of or arises from negligence because you or someone else have tried to modify the product or have used the product for which it was not made. Additionally, the loss of products is not covered by the guarantee conditions.
14k Solid Gold
Handle your rings with care. Our 14k Solid Gold collection is not impervious to normal wear and activity. Therefor, a bent ring due to careless use is not covered by the guarantee conditions. In this situation we can only offer the option to bend the ring straight again. Damage due to a manufacturing defect does fall within the guarantee conditions.
Wrong/damaged product received
Eline Rosina strives to thoroughly check all products and your order before shipment. If you have received a wrong or damaged product, you must inform us within 3 days of receipt. You can do this by sending an email to email@example.com with the following information:
- Order number and full name
- Photo/video of the damaged product and a short description
Please note we can not be held liable in case you inform us later than 3 days after receipt.
Please refer to our materials & care page for some important tips to help you keep your jewelry in great condition so you can enjoy wearing it for as long as possible.