Shipping & Returns

 SHIPPING 

Ordered on weekdays before 3pm = same day shipping*. Dutch orders are shipped with letter post, so no need to stay at home.

*During promotions, delivery time may be longer.

Netherlands & Belgium
All orders in the Netherlands above €75,- will be shipped for free. For orders under €75,- €3,95 shipping costs will be charged.
Shipping partner: PostNL home delivery + PostNL service point delivery.

Europe & United Kingdom
Orders within Europe and the United Kingdom are delivered from €150. shipped for free. Orders under €150 will be charged €9.95 shipping costs. Import duties and taxes levied by customs are the responsibility of the customer.
Shipping partner: DPD home delivery + DPD service point delivery

International
Orders outside Europe from €150,- shipped for free. Orders below €150,- will be charged €19,95 shipping costs. Import duties and taxes levied by customs are the responsibility of the customer.
Shipping partner: PostNL Global + DPD Global

Delivery time

Netherlands

1 to 2 working days

Belgium, Germany & Luxembourg

2 to 3 working days

Other Europe

2 to 4 working days

International

8 to 12 working days

This is an indication. No rights can be derived from this.

RETURNS

You have the right to return your order up to 14 days after receipt without giving a reason. A return must be notified via the return portalotherwise we cannot process it.

Always use the returns portal for a return package. Here you can buy a label, fill it in and print it out. Click here to go to the return portal go to. Return costs are always at your own expense.

Returned products will be refunded upon receipt to the account used to place the order.If you use your right of withdrawal, the product must be returned unworn and undamaged in its original packaging. It is the customer's responsibility that the package is received in good order (including missing packages) and that, if necessary, the customer can prove the return with a shipping receipt. If the order is returned in its entirety the shipping costs will be refunded, if only a part is returned the shipping costs remain at the customer's own expense.

Please note! Returns that are not registered through the return portal will not be processed. Also, products that are not returned in their original packaging will only be accepted if the product is still in good condition. Rings that are returned where the product tag has been removed can no longer be processed.

Return costs
Netherlands: €4,95
Europe & United Kingdom: €9.95
Outside EU & UK: €14.95

RUIL

Would you like to exchange your order for an item of the same price? Write this and we will make sure the new earrings will come your way! Are the earrings of a different amount? Then you must order the earrings again and the amount for the other earrings will be returned to you.

REFUND

For returns, the amount due will be refunded within 14 days after notification of your return, provided that the product has already been received in good order. Eline Rosina reserves the right to refuse returned products if they have been worn or not returned within the prescribed period.

If you want to return a product paid for with a gift card, you will receive a gift card credit in return. It is not possible to exchange a gift card or products paid for with a gift card for cash.