All Eline Rosina jewelry is guaranteed for 6 months counting from the date of purchase. Each case is assessed individually by us. Please contact us at customerservice@elinerosina.com with the following information:

  • Order number (can be found in your confirmation email) en full name
  • Photo/video of the damaged/broken item and a brief explanation¬†

In case we determine there has been a production error we will replace the item at no fee. Please note the guarantee is voided in case a defect has arisen as a result of or arises from negligence because you or someone else have tried to modify the product or have used the product for which it was not made.

Damage to products outside the period of 6 months after the date of purchase is not covered by the guarantee policy. Additionally, the loss of products is not covered by the guarantee conditions.

 

Wrong/damaged product received

Eline Rosina strives to thoroughly check all products and your order before shipment. If you have received a wrong or damaged product, you must inform us within 3 days of receipt. You can do this by sending an email to customerservice@elinerosina.com with the following information:

  • Order number and full name
  • Photo/video of the damaged product and a short description

Please note we can not be held liable in case you inform us later than 3 days after receipt.

Please refer to our Jewelry Care guide for some important tips to help you keep your jewelry in great condition so you can enjoy wearing it for as long as possible.