We are trying our best to answer all your questions within 24 hours on business days!

PLACING AN ORDER

Which payment methods does Eline Rosina accept? ×

You can pay safely with us using iDeal, PayPal, Creditcard, Bancontact, Mister Cash and Bank transfer. 

I did not receive the discount code from the news letter. ×

There is a chance the email with the discount code ended up in your spam folder, or perhaps you have entered an incorrect email address. If both of these are not the case please send an email to customerservice@elinerosina.com and we will help you out!

I would like to order, but the item is sold out. ×

When the item you like is sold out submit your mail address by clicking Remember me by e-mail to get notified when your favorite item is back in stock!

When I’m at check out, it is indicated that the item is not in stock. ×

The item you’re trying to purchase is probably low in stock and there is a chance that several people have the same item in their shopping cart. Delete caches on your computer and try again! 

How can I use a gift card or discount code? ×

After you have found all your favorite items and click View cart, your shopping cart overview appears and you can enter your gift card code or discount code.

Please note there are two different fields, make sure you enter the code in the correct field!

I did not receive an order confirmation, did my order come through? ×

There is a chance the confirmation email ended up in your spam folder, or perhaps you have entered an incorrect email address. If both of these are not the case please send an email to customerservice@elinerosina.com and we will help you further!

Can I order a single earring or pendant? ×

It is not possible to order single earrings and/or separate pendants, unless stated differently on our website (all items that say single and all Mix & Match items are sold per piece). 

Can I change or cancel my order? ×

It is not possible to change or cancel your order. Please make sure to always check your order and details carefully before confirming. 

SHIPMENT

I entered a wrong shipping address ×

Unfortunately it is not possible to change the shipping address once the order is completed and processed. You can always send an e-mail to customerservice@elinerosina.com and we will try our best to change the shipping address before your order is processed but there are no guarantees. 

What are the shipping costs? ×

The Netherlands/Belgium/Germany: Free Standard Shipping on all orders.

International: Free Standard Shipping on orders over €50.00. For orders under €50.00 a shipping fee of €3.95 euro applies. 

How long does it take to receive my order? ×

Check out all information on shipping here. 

I did not receive my package.  ×

Please check the estimated delivery time for your country here. If this period of time has expired, please check if the shipping address you provided is correct. The package comes through the mailbox, so it is also useful to check if someone else has put the package away for you. If none of these is the case, contact our customer service at customerservice@elinerosina.com and we will help you out!

MY ORDER

I received the wrong items.  ×

Please email us at customerservice@elinerosina.com and make sure to add your order number and a photo of the items you received. We will work it out for you!

I can not find the backs of my earrings. ×

You can find the backs of your earrings underneath the black cushion in the jewelry box. 

RETURNS & EXCHANGE

How can I return my package? ×

You have the right to return your order up to 14 days after receiving your package. You don’t have to inform us about this by email. You can find our return instructions here.

Please note that without a name or order number on your return parcel your return will not be processed!

I want to return a gift card or a product paid with gift card ×

It is not possible to exchange a gift card or products paid with a gift card for money. If you want to return a product that has been paid with a gift card, you will receive gift card credit in return.

GUARANTEE

For how long are products guaranteed? ×

All our products are guaranteed for 6 months, counting from the day of purchase in our webshop. If you want to make a guarantee claim, contact us at customerservice@elinerosina.com and add the following information: Order number, full name, photo/video with proof of defect together with a brief explanation. Each case is assessed individually by us.

Please refer to our Guarantee Policy for more information. 

What to do if I have received a broken item? ×

If something is broken or damaged upon delivery, you have to notify us no later than 3 days after delivery. Contact us at customerservice@elinerosina.com and add a photo of the faulty item and your order number.

Please note that we cannot be held liable when you contact us later than 3 days after delivery. 

CARE

How do I ensure that my jewelry stays in good condition? ×

Read all about taking care of you jewelry on our blog!

Can I swim or shower with my jewelry? ×

All our jewelry is made of high-quality (18K gold plated) 925 sterling silver. To enjoy wearing your jewelry as long as possible it is recommended not to shower or swim with the jewelry and to be careful with perfume and other substances that can affect the jewelry. Please make sure to read our blog on all do’s and don’ts to keep your jewelry in perfect condition!

COLLABS

I have got a question about collaborations ×

For questions about collaborations you can contact Veerle at veerle@elinerosina.com

WHOLESALE

I am interested in selling Eline Rosina ×

For questions about wholesale you can contact Iris via wholesale@elinerosina.com